Company
Santander
Date of signature
03 May 2011
Signatories
Central Management and European Workks Council of Santander Group
Key objectives
"One of the main business strategies of Santander Group has been focus more closely on commercial banking, a move that has meant a greater effort in terms of customer service, with the aim of providing, at one and the same time, an appropriate level of advice and an excellent level of attention, as a necessary condition for the long-termin success and sustainability of our Entity. That strategy is part of the policies on Corporate Social Responsibility"
Duration
Indefinite
Applicable law
Not defined
Implementation and dissemination
"The Central Management of Santander and the union representatives, which are part of the same, undertake to inform all the staff of Santander about the content of this declaration, using traditional media to disseminate information within the company. For the purposes of understanding for all staff, this statement will be translated into the official languages in the European Works Council Committee of the Santander Group."
Review and monitoring
Not defined
Dispute settlement and sanctions
Not defined
Related texts
Main topic
Corporate Social Responsibility
Secondary topic(s)
customer service