Company
ASOS.com Limited
Date of signature
15th August 2025
Signatories
CEO of ASOS.COM LIMITED and General Secretary of IndustriALL Global Union
Key objectives
"ASOS recognises its responsibility to respect and protect the human rights of all workers in its supply chain. ASOS accepts responsibility to uphold the rights of workers and support transparency of the supply chain.
This Agreement recognises the crucial role that freedom of association and collective bargaining play in developing well-functioning industrial relations. Accordingly, it is appropriate to establish a framework for engagement between ASOS and trade union organisations, which represent the workers within the textile, footwear and apparel supply chain.
Through this Global Framework Agreement (hereinafter "Agreement"), ASOS and IndustriALL Global Union (hereinafter "the Parties") wish to continue to collaborate through the strategic partnership Parties have developed over the recent years. The Parties to this Agreement understand that its primary purpose is to promote strong local governance of industrial relations at the point of production in the ASOS supply chain. They further acknowledge that strong local governance can only be achieved when workers in the supply chain have the right to freely associate and bargain collectively and that this is the only sustainable method by which fundamental workers' rights and decent work can be achieved and maintained."
Duration
indefinite period
Implementation and dissemination
"Implementation / Structure and Organisation
In conjunction with IndustriALL ASOS commits to:
- Developing mechanisms involving IndustriALL Global Union affiliates and ASOS staff at country level to drive implementation of the agreement through annual meetings between IndustriALL and ASOS at global level.
- Continue to monitor implementation of ASOS Freedom of Association and Collective Bargaining Policy that has been developed within the implementation of the 1st Agreement in it is own brand supply chain to develop an enabling environment for freedom of association and collective bargaining.
- Providing workers and IndustriALL Local affiliates with accessible grievance channels, including workers' hotline piloted through the first Agreement, to ensure workers' access to remedy.
- Developing and implementing a training programme on this Agreement and ASOS Freedom of Association and Collective Bargaining Policy for its key suppliers to create an enabling environment for freedom of association and build sustainable internal dialogue in factories.
- Jointly develop a dispute resolution mechanism to handle any grievances regarding violation of Freedom of Association and Right to Collective Bargaining in ASOS supply chain that is covered by this agreement .. In the event of supplier non- compliance, Asos shall ensure that the supplier implements the resolution within a specified period. If the supplier fails to resolve the issue within that timeframe, Asos will act according to its minimum requirements routines, including a responsible exit from a factory or supplier if necessary.
ASOS shall act as enabler of freedom of association through the requirement of its Suppliers to adopt a positive, open and collaborative approach towards the activities of trade unions.
To facilitate the implementation of this Agreement ASOS shall disclose on a biannually basis the locations of its Suppliers to IndustriALL Global Union and any subsidiary brands which ASOS owns.
(…) ASOS shall secure the translation of the Agreement into all relevant languages mutually agreed with IndustriALL Global Union.
Where no apparent mechanism for social dialogue is in place within parts of the supply chain, ASOS shall undertake to appraise the management and the employees against the terms of this Agreement. This could take the form of joint briefings and/or training (the providers and contents of which shall be determined by the Parties to this Agreement)."
Review and monitoring
"Roles and responsibilities of The Parties:
The Parties to this Agreement shall establish and maintain procedures to communicate data and other information regularly regarding performance against the requirements of this Agreement, including, but not limited to, the results of management reviews and monitoring activities.
A joint group shall meet twice a year to review the implementation of this Agreement and any related issues. The members of this joint group shall consist of representatives of ASOS, IndustriALL Global Union including the Director of Textile, Garment, Leather and Shoe sector and as and when necessary, representatives from the relevant regions of IndustriALL Global Union. This group shall amongst other things:
- Promote industrial relations best practice within the ASOS supply chain.
- Establish reporting mechanisms for violations of the terms of the Agreement as outlined in Annex 1 and 2.
- Define and refine methods for intervening and resolving disputes in the sector.
- Undertake research into specific issues.
- Oversee the development of Supplier policies on freedom of association.
- Oversee the development of training programmes.
- Define a country specific implementation process for this Agreement.
Dispute settlement and sanctions
“Both Parties commit themselves to contacting each other directly and immediately in cases where conflicts or violations of the Agreement arise, to seek a common solution.
(…)
"Questions concerning the interpretation of this Agreement shall be resolved through consultation between the signatories. Every effort will be made to find common agreement but where this is not possible the Parties to this Agreement shall in appropriate instances seek the expert advice of the ILO. The Parties shall mutually agree to abide by the final recommendations of the ILO."
Related texts
Global framework agreement (2017)
Main topic
Fundamental labour rights in the supply chain